Getting Support

You've got questions. We've got answers :) Discover how to get support for your Themeco product or service.

  1. Online Resources
  2. Product Support
  3. Service Support

Online Resources

The fastest and easiest way to find answers to questions start with docs. The good news is you're in the right place!

For version information including fixes, features, and detailed notes on each development cycle check out the Changelog section to the left. To browse our online documentation for detailed articles and tutorials, you can search at the top of this page or navigate through the various sections.

Product Support

Through the years, we've tested various support options with the dual goal of providing fast, helpful assistance while also giving immediate access to online content. Forums have proven to be wonderfully effective at doing both of these things well.

Since the forum is searchable, it is always advisable to begin by browsing the thousands of existing threads. You can use our native search, however we've often found Google to be even better—just be sure to add Themeco to the end (ex: how to update my site themeco or set custom breakpoints in pro themeco). Generally, this will produce the most helpful and accurate results.

If you need to post sensitive information such as a login or private page, there is a secure note feature you can add to a post. Please do not ever post sensitive information any other way. Learn how the forum works with pictures.

All questions are answered in the order received, and we aim to have a response within 24 hours, typically much sooner. This may be delayed if times are especially busy, for example, around the time of an update.

If you have purchased one of our products from ThemeForest or CodeCanyon, you must first register for access. All other accounts are created at time of purchase on our website. Already registered? You can login or reset your password.

Direct Support is included for 12 months from the date of purchase for any product sold on our website. If you purchased from ThemeForest or CodeCanyon, Direct Support is included for 6 months per their rules. You have the option to extend Direct Support for 6 or 12 months or upgrade to our One service that includes additional help with 3rd party plugins and customizations. One has become very popular with our customers as it is sort of like having a mini development team on demand! Try it for 30 days risk free. If you have purchased a monthly or annual service, support is included as long as the service remains active.

Online Documentation Support and Forum Access Support (the ability to browse our forums in read only mode) are provided to all customers in an ongoing basis. They are accessible 24/7/365 and there are nearly 100,000 topics and growing about all aspects of our products!

Service Support

One and Pro Hosted customers have additional support options available in their account dashboard.

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