Getting Support

Online Resources

The fastest and easiest way to find answers to questions start with docs. The good news is you're in the right place!

For version information including fixes, features, and detailed notes on each launch cycle, check out the Changelog section to the left or the Release Notes post for each update on our blog. To browse online documentation for detailed articles and tutorials, you can search at the top of this page or navigate through the various sections.

Product Support

Through the years, we've tested various support options with the dual goal of providing fast, helpful assistance while also giving immediate access to online content. Forums have proven to be wonderfully effective at doing both of these things well.

Since the forum is searchable, it is always advisable to begin by browsing the thousands of existing threads. The forums include nearly 250,000 topics (and growing) about all apects of our products! You can use our native search, however we've often found Google to be even better—just be sure to add Themeco to the end. For example, how do I update pro theme themeco or set custom breakpoints in cornerstone themeco. Generally, this will produce the most helpful and accurate results.

If you need to post sensitive information such as a login or private page, there is a secure note feature you can add to a post. Please do not ever post sensitive information any other way. Learn how the forum works with pictures. All questions are answered in the order received, and we aim to have a response within 24 hours, typically much sooner. This may be delayed if times are especially busy, for example, around the time of an update.

If you have purchased one of our products from ThemeForest or CodeCanyon, you must first register for access. All other accounts are created at time of purchase on our website. Already registered? You can login or reset your password.

Renewing Support

Direct Support is included for 12 months from the date of purchase for any product sold on our website. If you purchased from ThemeForest or CodeCanyon, it is included for 6 months per their rules.

You have the option to extend Direct Support for 6 or 12 months, or you can upgrade to priority One Support that includes additional help with 3rd party plugins and customizations. All One Support is handled via email, and it has become very popular with our customers. It is like having a mini development team on demand! Join One today. If you have purchased a monthly or annual service, support is included as long as the service remains active. There are no refunds for Direct Support, and you can cancel anytime from within your Themeco account.

Finally, if you purchase a new Pro License, subscribe to Max, or purchase a Bundle, this also includes support for your account.

Summary

To recap, Direct Support is provided in our forum and includes help with product questions only. One Support is email-based and includes priority help with product questions, custom code, and 3rd party plugins — an incredible service!