Getting Support

You've got questions. We've got answers :) Discover how to get support for your Themeco product or service.

  1. Online Resources
  2. Forum Support
  3. Email Support & Live Chat
  4. Summary

Online Resources

The fastest and easiest way to find answers to questions start with Docs. The good news is you're in the right place!

For version information including fixes, features, and detailed notes on each development cycle check out the Changelog section to the left. To browse our online documentation for detailed articles and tutorials, you can search at the top of this page or navigate through the various sections.

Forum Support

Through the years, we've tested various support processes with the dual goal of trying to provide fast, helpful assistance while also providing access to online, searchable content. Forums have proven to be wonderfully effective at doing both of these things well, so if you are a theme customer this is the primary way to get support.

The forum is searchable so it is always advisable to begin by browsing the thousands of existing threads. Chances are your question has already been asked and answered providing a quick resolution! If you need to post sensitive information such as a login or private page, there is a secure note feature you can add to a post. Please do not ever post sensitive information any other way.

It is our goal to respond to all product support questions within 24 hours, although typically sooner (usually within a few hours).

Email Support & Live Chat

If you are looking for additional support channels that cover a wide range of topics from general WordPress support to customizations to third party tech, we invite you to check out Care and One (coming soon).

Summary

For theme customers, all support is provided in our forums. For Elite (coming soon) and service customers, there are additional options within your account. All questions are answered in the order received, and it is always our goal to respond as fast as possible. We count it a privilege and honor to support you and your website. Thank-you for the opportunity to do so!

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