How to Use your One Plan

Overview

One is the answer to all of your website building questions...even that one you're thinking of right now :)

The Single Platform plan is great for those who want direct help about any theme, plugin, or custom code question. This has quickly become one of our most popular services, and is great for anyone who builds with WordPress.

With Total Care, our team will not only help you with any WordPress question — we'll implement it for you! This includes things like code changes, site changes, adding content to a page, helping to fix an integration issue, troubleshooting custom code, or adding custom code to your site. We'll even do theme or plugin updates for you! This incredible service is like your own development team on-demand. One question at a time. Unlimited sites. Unlimited help. Unlimited changes.

How It Works

Once your purchase is complete, the magic begins with a special chat beacon icon will appear at the bottom-right of your Themeco Dashboard. You can click it to open up the interface.

Use the app to add your question by clicking the Email card and the One team will get back to you within few hours. This beacon will be available to you throughout the Themeco website as long as you are logged into your account. With One, you do not need to post in the support forum. All tickets will be replied directly in your email.

You can access past questions by clicking Previous Conversations or add to a topic by clicking Add a reply.

The Single Platform plan is great for those looking for help with custom code or 3rd party plugins. Total Care is great for those looking for help with implementing code changes or even theme or plugin updates (for example, with Total Care our team can take care of a theme or plugin update for you).

Summary

Now you know how to use the One plan to ask questions and engage with the team. We look forward to helping you with your website building questions!