This article was last updated on the May 12, 2018.
It is of critical importance to us that X and Pro maintain the highest standards in theme development. We are continually building upon our platform to not only bring you new features but architectural solidarity. While we have done everything we can to ensure that your setup and usage of X or Pro goes as smoothly as possible, occasionally errors do arise. Oftentimes, these issues occur simply due to a server configuration or rogue plugin interfering with X or Pro. We have put this section together in an attempt to help you better troubleshoot these potential problems should they occur.
Google Fonts Not Loading
Some users have occasionally reported issues with fonts not loading correctly in Revolution Slider. Through some correspondence with the team at ThemePunch, we were provided with the following response:
In the older version of Slider Revolution, we loaded the Fonts via the Global Styles of Slider Revolution via a CSS font import. Since many Theme Options wanted to handle the font loading by themselves or by a most common way, we decided to add the Google Font Handling into the Slider Settings (per Slider !!) :
Once you import one of our ready to use Exported Sliders, you will see that the fonts are loaded there. You can add your own google fonts in the Slider settings. Since we created the Examples based on Open Sans, we left the Ready to use Captions also with that Font Family. However, you can simply change / or load the fonts as you need.
In summary, if you use the default styles that come with Revolution Slider, you first need to import Open Sans. The following code is an example of what that might look like:
<link href='http://fonts.googleapis.com/css?family=Open+Sans' rel='stylesheet' type='text/css'>
Revolution Slider Not Working in the Front End
There might be several reasons that the Revolution Slider fail to work. We will list few of those possibilities here:
1) Plugin Conflict: There might be a 3rd party plugin conflicting with the Revolution Slider. You will need to disable all the 3rd party plugins except the Revolution Slider and if you use X the Cornerstone and test to see if it fixes the problem. If the problem is fixed you will need to activate the plugins one by one and test the case to find the one which is causing the problem and avoid using that.
3) jQuery Library Load Problem: It might be possible that the Revolution Slider loads a jQuery library that has a conflict with other plugins which also load the jQuery library. The solution for that is to go to WordPress Dashboard > Revolution Slider and click on the Settings icon of the slider in question:
Then go to Problem Handling > Troubleshooting section and turn on the jQuery No Conflict Mode and Put JS Include to Body options:
If you still are experiencing the problem you'd better check the official documentation of the Revolution Slider here.
Revolution Slider Not showing in the Cornerstone/Pro Editor
Due to the complicated nature of the Revolution Slider plugin and the way it is coded, we are not able to preview the slider in the builders and instead you will have a message like this:
You will need to check the result on the front end of the website. For more information check this announcement regarding the case.
Open a support thread
If you still have problems with the Revolution Slider we suggest that you open up a support thread here and our awesome support team will be there to help you find the problem cause.