Welcome to the Themeco Community (aka Apex). In this guide, you'll learn where everything is and what you need to know about navigating around your Themeco account. Let's start!
When you first login each time you'll be on your main dashboard here. That looks like this:
It may seem overwhelming at first, but fret not! We'll go through it step by step. First up on your dashboard, you'll notice that there is always the latest versions of X, Pro and Cornerstone available to download. Clicking those download buttons will download the latest zip. You'll only see the downloads for products that you've purchased. Where you see Last Updated that date is a link. Clicking the link will take you to the changelog entry for that product.
Under the download button you'll see a button to buy another license. This will take you to the appropriate place to buy a new license for the desired product
Scroll further down your dashboard and you'll see the Product Links, Themeco Hosting and Your Information sections.
The product links section includes the following links:
- Child Themes
The hosting links section includes the following links:
- Hosting Dashboard
And finally the Your Information section includes the following links:
- Account Info
We'll be exploring some of these links in further details later on in the article, though many of them are self explanatory.
On your initial dashboard click on the Support area, which will take you to the support overview like this:
Then click on Knowledge Base
That'll take you straight to the Knowledge Base which looks like this:
The Themeco Knowledge Base is the place to go if you want to learn how to use an aspect of the theme or are having an issue with a detailed questions and answers section along with articles covering everything from the initial setup through to customizing CSS. Troubleshooting guides and more.
There are multiple ways you can get to the support forum. First of all from your initial dashboard there is the "Forum" link on the left hand side. The Support Forum link in the right hand sidebar under Resources or you can also click on your account and then click Support
Once you're on the forum, you'll see one button for a new topic.
Click on Topic and you'll see the topic creation window open at the bottom of your screen like this:
On the left hand side is where you'll create the topic including entering the topic title and the description. Make sure you provide as much information as possible. On the right hand side you'll see a preview of the content you've written. Once your happy with everything go ahead and click on Create Topic
A member of our dedicated support team will get back to you as soon as possible. Response times are up to 24 hours Monday-Friday and may take longer on weekends or for complex issues.
The Changelog is an important aspect of the site and is where you'll find all updates that relate directly to X, Cornerstone and Themeco developed extensions. The Changelog looks like this: Click on the menu in the top right, and you'll be able to navigate to a particular area of the changelog either X, Cornerstone or Extensions like this:
Child themes are important aspect of any website, they allow you to modify and add your own additions as well as overwrite existing files in the child theme without your changes being lost on update of a parent theme. We've created the child theme for you, so you don't have to, just navigate in your dashboard to the Child Theme part of your dashboard, and you'll see the Child Theme page like this:
The Forum is a place where community members can interact and discuss all things Themeco such as X, Cornerstone and Themeco developed extensions. There are multiple different categories including:
- Support Forum - Product support.
- News - Important news about Themeco products.
- Knowledge Base - Articles and tutorials about Themeco products and extensions.
- Peer to Peer - Conversation about Themeco products only that you don't require support on.
- General - General forum for discussion about any design, development, hosting, optimization, marketing talk that isn't about a Themeco product.
Clicking on your account will give you a fly out menu of various aspects of your account like this:
From here you can quickly navigate to your licenses, orders, support, the main dashboard and your profile.
Clicking Licenses you'll be taken to the page to manage all your licenses for every product:
Here you can manage which sites are assigned to your licenses and verify new licenses. To learn more about license management and product validation take a look at our knowledge base article here.