This article was last updated on the May 12, 2018.
It is of critical importance to us that X and Pro maintain the highest standards in theme development. We are continually building upon our platform to not only bring you new features but architectural solidarity. While we have done everything we can to ensure that your setup and usage of X or Pro goes as smoothly as possible, occasionally errors do arise. Oftentimes, these issues occur simply due to a server configuration or rogue plugin interfering with X or Pro. We have put this section together in an attempt to help you better troubleshoot these potential problems should they occur.
Dropdowns Not Working/Appearing
Occasionally our users will write in to inform us that the dropdowns on their website are not working or that they used to work fine but have suddenly stopped. We have oftentimes found that this tends to be for one of a few simple reasons.
Menu Not Assigned Properly
- First, make sure you are using the latest version of X or Pro. If you are not sure that you are using the latest versions, you can find information on this here and compare that to what is installed on your site. If you find anything to be out of date, you can review our updating guide in the Knowledge Base to ensure that you properly update your theme and plugins.
- You could try testing for a plugin conflict. You can do this by deactivating all third party plugins and seeing if the problem remains. If it's fixed, you'll know a plugin caused the problem and you can narrow down which one by reactivating them one at a time.
Note: If you still having problems with the navigation, open up a support request here and our awesome support team will be right along to assist!