We are investigating an infinite loop issue in WP 6.2. Please do not update until there is a solution in place.
12 Likes
We have identified the issue and will be pushing out a hotfix momentarily for X (10.1.10) and Pro (6.1.10). You can update to this version and it will fix the issue. If you are already on WordPress 6.2, remove the X/Pro folder, download a new copy in your dashboard, and then re-upload and change your theme back to X/Pro OR if you wish to manually fix the issue you can add return; to line 194 of framework/legacy/functions/plugins/cornerstone.php
35 Likes
If you are on an older version of X or Pro and looking to make the manual change, please follow these steps.
If you are on Pro 5 or X 9, the line to add return; to is 260.
If you are on Pro 3-4 or X 7-8, you will comment out wp_enqueue_script( 'mediaelement' ); which means you will change it to: // wp_enqueue_script( 'mediaelement' );
This file is in framework/functions/plugins/cornerstone.php as opposed to the legacy folder in other versions. These are lines 36 and 75 for both versions.
If you are on Pro 1-2. The guide is the same as Pro3-4, but the file is framework/functions/global/plugins/cornerstone.php
If you can’t access the site and need to make the change via FTP, please follow these steps.
- FTP Into your WordPress site.
- Navigate on the FTP to your WordPress directory. This is usually in /var/www.
- In the WordPress directory navigate to “wp-content/themes”
- Remove the folder “pro” or “x” or rename it to something like “pro-old” or “x-old.”
- WordPress will now be back up without a critical error, just not with the Pro or X theme.
- Login to the WordPress dashboard.
- Upload the latest version Pro 6.1.10+ or X 10.1.10+
- Activate the theme and you will not have the critical message. Congrats you did it!
Frequently Asked Questions:
Q: What caused the issue?
A: WordPress made a core change in WordPress 6.2 that required a change to one part of a media Element. Other WordPress themes and plugins are also reporting issues, so it’s possible WordPress will have a point release that addresses this. We have already addressed this for X and Pro customers in the versions above.
Q: Is there a recovery mode?
A: Potentially, if your server has emailing setup. There is a recovery guide here.
Q: Will my child theme lose data?
A: Your child theme can be ignored throughout this whole process. When you re-upload or update the theme, your child theme will use the upgraded theme.
Q: Will I lose my data by deleting or moving the theme directory?
A: No, you will not. Your data is in the database which is not connected to the theme directory.
15 Likes