Hello, I encountered a conflict between the theme and WordPress, causing my website to be down for a couple of days due to a memory error. My hosting company directed me to a thread (Important WP 6.2 Issue — Please Read Before Updating) which helped me resolve the issue. However, upon returning to the backend of the site and uploading the updated Pro theme, all my updates and designs from 2022 onwards disappeared. This has left me very upset. Despite trying 30 days of backups, each time I restore a previous backup, I encounter the same memory error, forcing me to disable the old theme and upload the new one, only to find myself back in 2022. It’s incredibly frustrating as I’ve lost a significant amount of work. My hosting company suggested reaching out to you for a solution. Thank you.
https://lbylfilms.net/
Hey @Jennine,
Please revert to the backup copy before the resolution of the Memory issue. Log in to the FTP and disable the old Pro theme. You will have to install it manually. This is to make sure that your updates and designs from 2022 onwards are in tact.
Best Regards.
Thats the problem. I have and they are still not there. Is there something else that could be going on?
Hi Jennine,
Unfortunately, there is no other way out on this.
Thanks
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