403 Forbidden Error was encountered

Support
#1

When I login to the Dashboard, I am getting the following error that the hosting company identified as a problem with the theme. Specifically, when I go to Appearance -> Themes to update the theme or to do anything else from the Dashboard, I get the error.

You don’t have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Why am I suddenly getting an error with X theme? Also, this is happening on some of my other sites.

Please see secured area for access to website.

#2

Hi @eutaw,

Unfortunately, the WordPress admin login URL is not accessible and is showing the 500 error. I would suggest you delete the X theme folder from wp-content/themes through the FTP/CPanel and update the X after reading the following thread.

Hope it helps.
Thanks

#3

The thread says " If you are already on WordPress 6.2, remove the X/Pro folder, download a new copy in your dashboard, and then re-upload and change your theme back to X/Pro". Where do I get the new copy of X to download.

The thread also says - If you can’t access the site and need to make the change via FTP, please follow these steps.
• FTP Into your WordPress site.
• Navigate on the FTP to your WordPress directory. This is usually in /var/www.
• In the WordPress directory navigate to “wp-content/themes”
• Remove the folder “pro” or “x” or rename it to something like “pro-old” or “x-old.”
• WordPress will now be back up without a critical error, just not with the Pro or X theme.
• Login to the WordPress dashboard.
• Upload the latest version Pro 6.1.10+ or X 10.1.10+
• Activate the theme and you will not have the critical message.

How does removing X cause WordPress to be back up? When I login to the WordPress dashboard after this, where do I get the latest version of X?

#4

Hi @eutaw,

After you rename or delete the X through the FTP, you need to download the latest version of X from your Themeco Account and upload it through the WordPress admin dashboard.

Hope it helps.
Thanks

#5

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