Themeco Announcements / Notifications

[CEG_SA]

Hi There,

Given the recent issue with the WP 6.2 / Pro update, I wanted to find out whether Themeco currently sends out notifications / announcements for serious or emergency information regarding serious issues with an update.

If there is currently a way to be notified via email, where can I sign up and if not, why is this not something being done? This issue began approximately 12 hours ago, we only began looking into it about 4 hours ago when we started logging into the sites we manage this morning (UK time). Had we been notified we could have started working on it late last night and had issues sorted before any customer saw there was ever an issue.

Are there email announcements being sent out by Themeco for issues / hotfixes like this one?

[tristup]

Hi Gregory,

A quick fix has been already shared in the following thread. And it includes information on the hotfix that is already out.

Important WP 6.2 Issue — Please Read Before Updating

We are investigating an infinite loop issue in WP 6.2. Please do not update until there is a solution in place.

Thanks

[pvallaeys]

I second Gregory’s request. I spent over an hour on the phone with the support team of my server hosting company yesterday to try to figure out why all my websites were down.
This could have been avoided if we had been told by email about the problem.
Put me on the list!
Patrick

[tristup]

Hi Patrick,

We are sorry to hear that. We are on it and will be releasing the update with fixes very soon.

Thanks

[spedney]

@tristup I don’t think you are answering the actual question - I understand you must be extremely busy today! The question was about having an email alert system.

[charlie]

I’ll send these notes to Kyle, it’s a good idea for situations like this.