Can you please add the fix also to the current beta version?
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@devinfmanuel When WP_DEBUG is on what messages do you get? I would also just try again, sometimes the upload can go amiss. I would also create a different thread if you think we need to get on the site.
@striata I’ll update beta as well.
@PremierWeb I actually caught it after two sites and knew something was wrong and shut down the web server and did a search/replace on the server for the wp-config.php to change it from true to false, and then started back up the web server! Got lucky and only had two sites down.
This is making me rethink my auto update strategy! Any thoughts? I’ve not seen this happen before at this scale.
@charlie - How best to make these Pro updates with already impacted sites?
I have rolled back a few impacted sites, but then the auto-update for Wordpress automatically kicks in and sends it to 6.2, before I can even login to deactivate or update Pro. So it just crashes immediately again.
Apologies in advance if this has already been discussed.
@sam_futr See Important WP 6.2 Issue — Please Read Before Updating . Just remove the “pro” or “x” folder in your themes directory. Then reupload and activate the theme again.
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Okay great, thanks mate.
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Hey, I stepped away after attempting the fix and just sat back down again and it’s magically working. All good and thanks for the help!
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This sucked so bad, I had around 10 clients email today that their site was brokern, I had to go in and restore backups, glad you got it fixed, but wow! what a day 
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I have 10 websites with this problem now. I’m locked out of the FTP too so I don’t know how to solve it.
EDIT: I only have 3 sites left. I’ve spent 10 hours on all this so far since last night and my clients still wonder what the heck I’m doing.
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Hello,
I would like to thank everyone and the support staff for the quickness of your answers.
This morning i was quite scared, but thankfully i was able to fix the 30+ websites i have now.
Thank you very very much @charlie and all the team for your hard work and reactivity.
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Hi, I fixed my websites with your solution and it worked. Thanks!
One website though deactivated Pro and switched to a Wordpress theme. I’m afraid that if I just reactivate Pro it could get worse. What’s best to do now?
Hey @Effi,
You could try to delete the current Pro theme and upload it manually. To do that, please download the latest Pro version in your account, upload it to your website, and then activate it.
Hope that helps and let us know how it goes.
@charlie @ruenel @kyle @marc_a
Hey, I’ve been working for free for two days now to fix all my clients’ broken sites due to this update. One site is still broken. I have 2 requests:
1. Please login and fix https://retailbjornen.se/ for me. There was an old “Essential Addon for Cornerstone” plugin that broke the site when I finally was able to get it up again after the WP update. That plugin gave a critical error after the updates of everything else. This critical error locked me out of the site again several times so I had to delete it. Now, I have content looking like crap obviously becasue that addon is gone and I guess the theme was not backward compatible (again…I’ve had to manually rebuild stuff for this reason on several other sites too). Please let me give you login info.
There’s something weird with the navigation. The hero landing page video of a bear is only supposed to be visible on the INDEX page. Now, it suddenly shows on all under pages too.
We could return to web files from a week ago via web host backup. The problem is that every time I do that (I’ve done the whole process 5 times on this site now), the critical error of the Essential Addon for Cornerstone returns.
2. Please renew my support for another year as compensation for this cluster-F of an update mess.
Looking forward to a quick response. Thank you.
EDIT: I’m gonna spend a few days redesigning this site the hard way instead because otherwise I don’t trust that it will ever be future proof. At least update my account with another year of support. I’m not happy about this.
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@Lobsterass I like the look of retailbjornen.se - looks really great!
But it’s a good idea to never allow WordPress to autoupdate for new releases - keep it set to security updates only. I guess it doesn’t help much to mention that now though. I would never trust autoupdate not to screw things up - I have many customer sites running and I can’t imagine the stress of having to fix them all after something like this. I mean, it’s the WordPress update that broke your site, not a Themeco update.
OK smarty pants. Feel like helping out or did you wanna get some lime light in here?
The problem right now is that the Pro Theme is not backwards compatible.
I had to manually update an old Pro folder on the FTP because of this update and now somebody have to redo the design.
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@Lobsterass - sorry wasn’t meaning to rub it in. Must be a nightmare! Isn’t there a nightly backup with your webhost - are you on Loopia? Or is it more complicated than that?
Yes, there are hourly backups. LIKE I WROTE, I have backed up to them 5 times and the site breaks because of the Essential Addon for Cornerstone, which I need because Pro is not backwards compatible!
This might not help and maybe you’ve already had enough of trying, but could you put define( 'WP_AUTO_UPDATE_CORE', false ); in your wp-config.php file so that updates are disabled. Then do the restore from backup again? Or would that just also restore the old wp-config.php file too? Is there a way to restore everything else but that one file? I mean this could at least get your site back looking normal while you wait for a better solution.