Website has Critical Issue

Support
#1

My website zammitelectric.com displayed the message, "“There has been a critical error on this website. Learn more about troubleshooting WordPress.”

The hosting company tried to turn off plugins and the theme on the backend and now it states the message, " Fatal error : Allowed memory size of 536870912 bytes exhausted (tried to allocate 8192 bytes) in /home2/zammitel/public_html/wp-includes/script-loader.php on line 1029".

I don’t know how to login but I believe I need to update the theme. I’m not familiar with cpanel and editing those details on the backend and need some help working through it.

#2

Hi Spencer,

Thanks for reaching out.
You are facing a known issue with the WordPress version 6.2 and the previous version of X. I would suggest you update the X after reading the following thread.

Hope it helps.
Thanks

#3

Hi @tristup.

That thread you shared talks about access the Wordpress dashboard but I currently can’t even get into my wordpress website to make those changes.

Is there a way to make these changes through Bluehost directly? I have access to phpMyAdmin but can’t seem to gain access through FTP which is what the thread suggests. I can’t figure out how to remove the theme so I can re-gain access and upload the newest version.

Spencer

#4

Hi Spencer,

You can also delete the existing X through the FTP/CPanel and reupload the latest version by downloading from your Themeco Account. If you don’t have access to those, you can ask your Hosting Service provider for that.

Thanks

#5

Thank you!

I contacted the hosting service and was able to resolve the core issue by rolling it back to an older version of wordpress. I have updated X-Theme and Cornerstone now and can access my Wordpress dashboard once again. I appreciate your help.

#6

You are most welcome, Spencer.

#7

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