“There has been a critical error on this website” - not bandwidth

[PaulMacklin]

Can’t access Wordpress dashboard. This is all I can see.

[marc_a]

Hey Paul,

Thanks for reaching out!

Does the issue happen after WordPress update 6.2? If yes, you may check this article on how to fix it.

• Important WP 6.2 Issue — Please Read Before Updating

If it doesn’t help, it would be best that you provide us with the following details so that we can check your website properly.

• WordPress admin URL
• WordPress admin level username and password
• FTP Access

You can find the Secure Note button at the bottom of your posts.

Thank you.

[PaulMacklin]

Hi Marc,

Not that I know of. I made the site a few years ago and the owner tells me they haven’t touched it.

[prakash_s]

Hello Paul,

I checked your site URL but the dashboard is not accessible due to an error, please note we need FPT login or cPanel login details for further investigation. Please contact your hosting provider for FTP or cPanel login so that we can check it on our end.

Thanks