Hello,
I would like to thank everyone and the support staff for the quickness of your answers.
This morning i was quite scared, but thankfully i was able to fix the 30+ websites i have now.
Thank you very very much @charlie and all the team for your hard work and reactivity.
Hi, I fixed my websites with your solution and it worked. Thanks!
One website though deactivated Pro and switched to a Wordpress theme. I’m afraid that if I just reactivate Pro it could get worse. What’s best to do now?
Hey @Effi,
You could try to delete the current Pro theme and upload it manually. To do that, please download the latest Pro version in your account, upload it to your website, and then activate it.
Hope that helps and let us know how it goes.
@charlie @ruenel @kyle @marc_a
Hey, I’ve been working for free for two days now to fix all my clients’ broken sites due to this update. One site is still broken. I have 2 requests:
1. Please login and fix https://retailbjornen.se/ for me. There was an old “Essential Addon for Cornerstone” plugin that broke the site when I finally was able to get it up again after the WP update. That plugin gave a critical error after the updates of everything else. This critical error locked me out of the site again several times so I had to delete it. Now, I have content looking like crap obviously becasue that addon is gone and I guess the theme was not backward compatible (again…I’ve had to manually rebuild stuff for this reason on several other sites too). Please let me give you login info.
There’s something weird with the navigation. The hero landing page video of a bear is only supposed to be visible on the INDEX page. Now, it suddenly shows on all under pages too.
We could return to web files from a week ago via web host backup. The problem is that every time I do that (I’ve done the whole process 5 times on this site now), the critical error of the Essential Addon for Cornerstone returns.
2. Please renew my support for another year as compensation for this cluster-F of an update mess.
Looking forward to a quick response. Thank you.
EDIT: I’m gonna spend a few days redesigning this site the hard way instead because otherwise I don’t trust that it will ever be future proof. At least update my account with another year of support. I’m not happy about this.
@Lobsterass I like the look of retailbjornen.se - looks really great!
But it’s a good idea to never allow WordPress to autoupdate for new releases - keep it set to security updates only. I guess it doesn’t help much to mention that now though. I would never trust autoupdate not to screw things up - I have many customer sites running and I can’t imagine the stress of having to fix them all after something like this. I mean, it’s the WordPress update that broke your site, not a Themeco update.
OK smarty pants. Feel like helping out or did you wanna get some lime light in here?
The problem right now is that the Pro Theme is not backwards compatible.
I had to manually update an old Pro folder on the FTP because of this update and now somebody have to redo the design.
@Lobsterass - sorry wasn’t meaning to rub it in. Must be a nightmare! Isn’t there a nightly backup with your webhost - are you on Loopia? Or is it more complicated than that?
Yes, there are hourly backups. LIKE I WROTE, I have backed up to them 5 times and the site breaks because of the Essential Addon for Cornerstone, which I need because Pro is not backwards compatible!
This might not help and maybe you’ve already had enough of trying, but could you put define( 'WP_AUTO_UPDATE_CORE', false ); in your wp-config.php file so that updates are disabled. Then do the restore from backup again? Or would that just also restore the old wp-config.php file too? Is there a way to restore everything else but that one file? I mean this could at least get your site back looking normal while you wait for a better solution.
I have already worked around the WP update issue by just renaming the Pro theme folder on the FTP, so that another theme activates. The problem now is that when Pro, WP and all plugins are updated and I rename the Pro folder again on the FTP to activate it, the site crashes and give me this. Debug info says it’s caused by Essential Addon for Cornerstone.
Hello @Lobsterass,
Please be advised that the “Essential Addon for Cornerstone” plugin is a 3rd party plugin. Please contact the creators of that plugin as they need to update or have already an available updated version of that plugin.
Thank you for your understanding.
OK, but the fact that Pro is not backward compatible is still valid. I’ve had to redo several sites due to this. The one I have to do now, got really bad after the main update. It has lost a lot of styling and I have to rebuild the blog as well as some other functions like testimonials.
The least you can do to compensate me for all this extra work is to give me a year of support. Don’t you agree?
Why would you expect Pro to be backwards compatible with a random 3rd party developer? That plugin hasn’t had an update for nearly 5 years and theme.co has nothing to do with it. If you’re going to use ancient plugins that don’t offer support and don’t know how to keep up with site maintenance then you should disable all core/plugin/theme updates so that you don’t have issues.
I did not mean backward compatible with any plugin. I’m talking about the several sites I had to redo due to lost styling settings (font settings and the whole color palette) in Cornerstone after the major PRO UPDATE.
I do however think that Themeco should have made a continued deal with The Grid after the update. Suddenly one had to pay to keep custom skins, which used to be included in the Pro license purchase.
There weren’t any theme settings reverted from the update. I have over 100 sites on Pro that did not experience any reversion issues so I assume it had to do with another plugin you’re using. I never used the grid plugin but I have to imagine that came with the trade off of implementing significantly better and more customizable grid solutions.
Thanx for imagining things 
. The Grid came with customizable skins from the initial buy of Pro. Then, when Pro updated, all the custom skins I had created were disabled until I bought a license for each site.
I had 10 sites that did not keep their Cornerstone styling with fonts and color palettes. IT HAD NOTHING TO DO WITH OTHER PLUGINS. I know, cuz I turned them off. OF COURSE. 
I have no idea why I’m even replying to you, smarty pants number 2.
This didn’t work for me
Hey @tamarabrown23,
Thanks for reaching out!
I suggest that you check this article, it explains how to fix your issue properly.
If it doesn’t help, I highly suggest creating your own thread so that we can assist you properly with your issue.
Thank you.
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