Website displaying critical error

[dbarton302]

Hi, my website is showing a “critical error” message. I tried following instructions in previous forums but I’m not familiar with this product. This site was handed over to me to manage and I’m not familiar with how it was built. I recently purchased a 1yr license but would like help troubleshooting. Thanks.

[tristup]

Hi Dalton,

Thanks for reaching out.
It seems that the issue is related to the WordPress version 6.2 which has already been fixed, and the latest version has been released. I would suggest you go through the following thread and update the X as explained in it.

Important WP 6.2 Issue — Please Read Before Updating

We have identified the issue and will be pushing out a hotfix momentarily for X (10.1.10) and Pro (6.1.10). You can update to this version and it will fix the issue. If you are already on WordPress 6.2, remove the X/Pro folder, download a new copy in your dashboard, and then re-upload and change your theme back to X/Pro OR if you wish to manually fix the issue you can add return; to line 194 of framework/legacy/functions/plugins/cornerstone.php

If you are not proficient, I would suggest you hire a developer who can assist you with this, or you can avail of our newly launched service called TOTAL CARE, where we offer implementation support too.

Thanks