Did you upload a smaller logo (approximately 198x46px) without the extra spaces as suggested above? We adjusted the size of the logo a bit.
If you need more help with this kind of modification, please check our One service.
Hi, @Ismael.
Thank you so much for your help. Yes I did upload a logo according to your size measurements. The menu looks great across all pages. How do I increase the font size for the other menu items?
Thank you for the update. To adjust the style of the menu items, go to the Ubermenu > Customize > UberMenu (main) > Top Level Items panel.
Let us know if you need more info.
Thank you so much. That did the trick. I asked a few times earlier why I was never offered a free upgrade to pro? I have been a customer since July of 2017. I have purchased x twice for two different websites, but was only offer a free pro upgrade for one of them. Is it possible to get the free upgrade for this website?
Hi @fantasy_5,
I have checked your licenses and I found that one of your X theme license has been upgraded to a Pro license already. We did offered a free upgrade for X theme users before. That offer has expired already. You can check out your Themeco accounts dashboard on the latest offer and upgrade packages.
Best Regards.
Hi,
Yes, I was only offered an upgrade for one website. That website was upgraded in November of 2021. I was never offered an upgrade for both websites and they were both using
X during that time. In fact this website was using X before the other one, since May of 2017, that I did receive the upgrade for. I checked my theme account and noticed I had never been offered an upgrade for both websites and I was curious as to why. I love both themes, but Pro does more. If possible I would appreciate the free upgrade. This post is proof that I was only offered one upgrade and not two. Cart Ajax broken/ Integrity Stack
Hey @fantasy_5,
I will forward this ticket to our Sales Manager so he could check your Themeco account.
Please bear with us.
Thank you. I will patiently await your reply.
Hi, @ruenel
Thank you so mcuh for your help. I do see the Pro conversion now for this site, but I am unable to download it and add it to my website. I am receiving error.
Thank you for the update, and congratulations on the conversion! If the automatic download is not working in your installation, you may need to download Pro from your Themeco account, and manually upload it to your site. Please make sure to create a site backup or restore point before proceeding.
For more info, please check the documentation below.
– https://theme.co/docs/installation-and-validation#pro-downloading
Let us know if you need more details.
Hi, @Ismael I tried the installation by downloading the zip file. I receive the error message upon uploading it. Is there something wrong with the conversion file? If you can assist me with the process that would be great.
Did you create a site backup or restore point? Once the backup is confirmed, we’ll proceed with the conversion.
Hi, @Ismael
Yes, a backup has already been created. My hosting provider creates automatic backups. If something goes wrong I can do a backup restore. Please proceed with the conversion.
We get the same “Request Entity Too Large” error when we try to upload the theme via the Appearance > Themes panel. This might be a limitation or a server configuration. You can ask your hosting provider to increase the upload and duration limit, or provide us with the S/FTP details in the secure note so we can upload the files manually to your server.
Hi, @Ismael It has been uploaded via FTP and activated in the WP dashboard. The website currently looks weird my child theme customizations are not appearing on the website. Can you please assist.
Great! You may need to download the Pro child theme, transfer the modifications from the X child theme, and then activate it. The theme options from X should be automatically transferred to Pro after activating the Pro child theme. We recommend doing this on a staging site before applying it to the live site.
– https://theme.co/docs/converting-from-x-to-pro#using-a-child-theme
Download: https://theme.co/docs/child-themes#child-theme-download
Is it possible to change the name to make X child theme to pro child theme instead? Will this method automatically migrate all custom files to pro child theme? I also downloaded pro child theme and started copying the style.css and functions.php. However I do not see a way to copy the footer and header customizations or a way to copy the customized file that were created. Can you assist with this to ensure everything is done properly?
/*
Theme Name: X – Child Theme
Theme URI: http://theme.co/x/
Author: Themeco
Author URI: http://theme.co/
Description: Make all of your modifications to X in this child theme.
Version: 1.0.0
Template: x
*/
/*
Theme Name: Pro – Child Theme
Theme URI: https://theme.co/pro/
Author: Themeco Author
URI: https://theme.co/
Description: Make all of your modifications to Pro in this child theme.
Version: 1.0.0
Template: pro
*/
Hey @fantasy_5,
You can simply rename your X child theme and change the template name from x to pro:
Template: x
And that will becomes:
Template: pro
This will make sure that your child theme will have the Pro theme as the parent theme.
Kindly let us know how it goes.
Thank you. Will do.