Hi There.
The grid is acting weird. When you click on the thumbnails to the videos, soemtimes they load but most of the time they are not loading, previously they all worked fine.
Hi There.
The grid is acting weird. When you click on the thumbnails to the videos, soemtimes they load but most of the time they are not loading, previously they all worked fine.
Hello @ifkda,
Thanks for writing to us,
It might be the issue of plugin conflict or JS/CSS customization issue or cache issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
It was working totally fine up until recently, there are a number of threads with the same issue?
Hi @ifkda,
The issue you are pointing to is already reported to our issue tracker so this issue will be queued for fixing by the Plugin development team.
Alternatively, you can find a few temporary solutions on the reference thread, which can be used till the fix come.
Thanks
Please can you tell me which solution you are referring to. Ive tried disabling all plugins, disabled cache and cdn on the staging area. Still broken.
Also can I have an ETA on a fix as it is a customers site that they are currently using for business?
Hi @ifkda,
You can disable the Deep Linking as suggest in this thread.
Or you can use the following custom CSS code given in the following thread.
.eg-invisiblebutton
{
box-shadow: none !important;
height: 100% !important;
width: 100% !important;
display: block;
position: absolute;
z-index: 9;
}
And unfortunately, we don’t have any ETA on the fix of this.
Thanks
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