Essential Grid items not responding to being clicked on

[ifkda]

Hi There.

The grid is acting weird. When you click on the thumbnails to the videos, soemtimes they load but most of the time they are not loading, previously they all worked fine.

[prakash_s]

Hello @ifkda,

Thanks for writing to us,

It might be the issue of plugin conflict or JS/CSS customization issue or cache issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Child Theme

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[ifkda]

@prakash_s

or JS/CSS customization issue or cache issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

It was working totally fine up until recently, there are a number of threads with the same issue?

https://theme.co/forum/search?q=essential%20grid%20links

Essential Grid Cover Link stopped working after update

After updating Essential Grid my link on cover has stopped working. I can see it in the inspector and it appears as a link but noting happens. See here: The title at the bottom works but anywhere else on the cover does not work. Any help is appreciated. Thanks

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Essential Grid Cover Link stopped working

I know that there is a similar posting about this error but unfortunately none of the answers can help. Problem is like the others that after updating Essential Grid the link on cover has stopped working. I can see it in the inspector and it appears as a link but noting happens. See this: https://www.stryhnsleverpostej.dk/produktoversigt/ I can get the title to work and the cat-list to work with links , but I what the cover to have the link so that the customer can link anywhere on the blue…

[tristup]

Hi @ifkda,

The issue you are pointing to is already reported to our issue tracker so this issue will be queued for fixing by the Plugin development team.

Alternatively, you can find a few temporary solutions on the reference thread, which can be used till the fix come.

Thanks

[ifkda]

Please can you tell me which solution you are referring to. Ive tried disabling all plugins, disabled cache and cdn on the staging area. Still broken.

[ifkda]

Also can I have an ETA on a fix as it is a customers site that they are currently using for business?

[tristup]

Hi @ifkda,

You can disable the Deep Linking as suggest in this thread.

@etahross

Turn deep linking off and the links work properly and the JavaScript errors go away

Or you can use the following custom CSS code given in the following thread.

.eg-invisiblebutton 
{ 
    box-shadow: none !important; 
    height: 100% !important; 
    width: 100% !important; 
    display: block; 
    position: absolute; 
    z-index: 9; 
}

@skndal

My hotfix was to add the following the EsGrid Global CSS editor:

And unfortunately, we don’t have any ETA on the fix of this.

Thanks