Docs

[Friech]

Hi There,

Sorry you’re having this kind of server side issue, rest assured that we’ll help you through this. But first please confirm the URL you given above, as we couldn’t access the site. GoDaddy says “This Web page is parked”. Also if you dont mind please provide us FTP credentials as well, just in case we needed.

Thanks!

[Curt Jr. C]

This reply has been marked as private.

[Rad]

Hi Curt,

This is the error I’m getting from your site.

array(1) {
  [0]=>
  array(2) {
    ["errors"]=>
    array(1) {
      ["http_request_failed"]=>
      array(1) {
        [0]=>
        string(82) "error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown message digest algorithm"
      }
    }
    ["error_data"]=>
    array(0) {
    }
  }
}

With this issue, it’s best to contact your hosting provider as they are the only that could fix this. You may forward this issue, and you can reproduce this error by going in admin with this url, /wp-admin/admin.php?page=x-addons-extensions&x-verbose=1&force-check=1

Thanks!

[Curt Jr. C]

Thank you so much for your help on this. I will contact my server provider now.

[Rue Nel]

You are most welcome!

Please don’t hesitate to post anything you need some help with. Our X theme support team and other forum users are very much willing to help out.

[lafrance]

This reply has been marked as private.

[Paul R]

Hi Lafrance,

Upon checking, I can see you have not validated your copy yet.

Please note that you need to validate your theme first before you can access the extension page.

https://community.theme.co//kb/product-validation/

If you have trouble updating, kindly create a new topic then provide us with your login, purchase code and api key in a separate reply on that thread and make it private.

Thanks

[lafrance]

This reply has been marked as private.

[lafrance]

Hello!

On last test of
/wp-admin/admin.php?page=x-addons-extensions&x-verbose=1&force-check=1

the only error I see is this

array(0) {
}

[lafrance]

Hello!

Once I install core-control disable Curl was able to register with no problem

[Alexander]

Hi lafrance,

As this isn’t your thread, I can not reply privately. If needed you can create a new thread so we can work directly. I can say that I’ve taken a closer look, and I’m seeing the problem intermittently. For example when I go to the URL (/wp-admin/admin.php?page=x-addons-extensions&force-check=1&x-verbose=1) sometimes I see all the extensions, and there is no error message (like our post above). But sometimes I get the HTTP error: name lookup timed out – in this case the extensions do not appear.

What you can try is using the force-check URL until the extensions appear. That data will be cached for 12 hours and you can install extensions.

The name lookup timed out error indicates that your server can not resolve the IP address for our domain. This is usually a server connectivity issue with the host. You could try asking your host about it.

[Ansquare]

Hi Angel here.
I have the same problem, when i try to validate my API keys i have the message:

Could not establish connection. Please ensure your firewall is not blocking …

My hosting company has not blocked theme.co, Please help me.

[Nico]

Hi There,

Would you mind creating a new thread so we could investigate further you setup.

You can share your admin credentials and FTP in the new thread so we could check you setup closer.

Don’t forget to set it as private reply.

Thank you so much.

[The RockFish Group]

Hello, I’m still at a loss after completing the above recommendations. First time I’ve had this issue. http://logandevelopmentinc.com.

Please Help!

[Friech]

Hi There,

Please contact your hosting provider first and confirm the following:

– theme.co is not blocked,
– allow_url_fopen is on,
– cURL support is enabled,
– OpenSSL support is enabled.

After you confirm this and still getting the issue, please provide us the following:

Would you mind providing us with login credentials in private thread/reply so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Your API key
-FTP

Please create a new thread instead of replying here.

Thanks!

[Author]

Posts