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[mjjweb]

…request to theme.co

When I want to validate and enter the API key, I get this message:
“Could not establish connection. Please ensure your firewall is not blocking request to theme.co”

I don’t know what to do. Can you please help me.

my site url: http://www.paulsmidt.nl/wordpress

[Darshana]

Hi there,

Thanks for writing in! Please contact your hosting provider and make sure that your server environment is not blocking your connection to “theme.co” by checking the firewall settings.

Another possible issue is that your site has not properly configured CURL which is required for HTTP requests to Theme.co. Basically ask them to check CURL & OpenSSL.

Let us know how it goes.

[roosenorahman]

Theme.co team,

I got a problem when trying to submit the API key into my wordpress.

It’s always be like this “Could not establish connection. Please ensure your firewall is not blocking requests to theme.co”.

I’ve contacted my hosting provider, and they said that:
– theme.co is not blocked,
– allow_url_fopen is on,
– cURL support is enabled,
– OpenSSL support is enabled.

I’m running on php version 5.4.35.

Could you help me please to submit my API? or can you specify what should my provider do with the configurations?

Thank you in advance.

[Friech]

Hi There,

It looks like your host has hard time resolving on theme.co. Maybe It’s DNS configuration related. Can you ask your hosting provider to restart/reboot your server or apache?

Thanks!

[roosenorahman]

Thank you for the response.

It looks like I missed one point, it’s https.
Mine, was not active, but after my provider activated the SSL certificate and server private key, I can use my API. So, only with encrypted password transmission the API can be accessed.

these are the points that need to be considered:
– theme.co should not blocked,
– allow_url_fopen should on,
– cURL support should enabled,
– OpenSSL support should enabled,
– secure connection (https) should enabled.

Hope this can help others.

thanks

[Darshana]

Hi there,

Thank you for the valuable information. It will be helpful for other members.

Cheers!

[seeathoraya]

Hi,

I’ve got the same issue. Checked with my hosting provider and all the settings above are enabled. Can you please help me out?

URL: http://www.orebrotvatt.se

[Darshana]

@seeathoraya

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Your API key
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[sem-marketing]

This reply has been marked as private.

[lucarelate]

This reply has been marked as private.

[Karlon C]

Has this matter been resolved?

[flemingian]

This reply has been marked as private.

[Friech]

Hi There,

Sorry you are having this issue. There was a temporary connectivity issue that has now been sorted and you may see that error message for the next 12 hours or so, but it has been sorted.

For the meantime you can follow the temporary fix provided here.

Let us know how it goes, Cheers!

[sem-marketing]

Great Fix.
Should we remove it after you fix your servers?

[John Ezra]

Hi there,

Thanks for updating the thread! If you have added the fix above, it should be working and no additional steps needed.

Actually the issue has already been resolved on our end, so we have been asking people to go to the URL in question and add

&force-check

to the end and try again. This should force a direct request and not from a cached copy.

You can try removing the above code in a day or two, and see if the issue comes back. If it does just reapply the fix and let us know.

Hope this helps – thanks!

[Author]

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