Your license of X is not validated after moving site

[boyern]

I purchased a license for x theme. I installed it in a staging subdomain. Then, when I was ready to go live, I migrated the site out of the staging area. I updated the location in the “manage licenses” area of my Themeco account. But in the site I keep seeing “Your license of X is not validated… Input code and hit enter.” I do. It flashes “congratulations your site is now validated!” and then just goes back to “Your license of X is not validated… Input code and hit enter.”

On the forum the advice seems to be to try the thing I already tried:

A License Question

Hey Guys, Prior to launching my website I have changed the Business Trading Name and URL. My OLD URL was dipa.com.au and my NEW URL is ripaa.com.au I am now getting the following message: “This X license is ​ not validated ​. [Fix]” Is this just as simple as it says i.e. I press the butting to ‘Fix’ and this will update my license with you guys are everything will be fine? Do I need to inform you guys that my license is required for my new URL and trading name? I’m being extra careful, as …

Please advise.

[turbineflats]

You aren’t the only one with this problem this morning. I’m having it as well, suspect it is a problem bigger than us.

[christian]

Hey guys,

There’s currently an issue with our validation system. Please try validating again after 5 hours. If it doesn’t work still after that, please try the solutions given in License Troubleshooting article here https://theme.co/docs/problems-with-product-validation

Thanks.

[alexander]

Hi there,

We’ve corrected an issue in the validation system. Can you please try validating again? Let us know if you’re still having any issues. Thanks!

[boyern]

It is working now. Thanks!

[tristup]

Hi @boyern,

Great to hear that.

Thanks

[rickeyfitts]

Still doesn’t work for me. Help!

[ruenel]

Hello Robert,

Thanks for updating this thread. We also responded your other thread.
Kindly check that out.