Updating Cornerstone breaks site with error cs-sliders.7.6.3.js?ver=7.6.3 net::ERR_ABORTED 404 (Not Found)

Support
#1

After updating the Cornerstone plugin from 7.6.3 to 7.8.x I am getting an error when the site loads:

GET https://www.my-site.net/wp-content/plugins/cornerstone/assets/js/site/cs-classic.7.6.3.js?ver=7.6.3 net::ERR_ABORTED 404 (Not Found)

www.my-site.net/:584 GET https://www.my-site.net/wp-content/plugins/cornerstone/assets/js/site/cs-sliders.7.6.3.js?ver=7.6.3 net::ERR_ABORTED 404 (Not Found)

x.js?ver=10.5.9:1 Uncaught TypeError: Cannot read properties of undefined (reading 'rivet') at x.js?ver=10.5.9:1:2464 at x.js?ver=10.5.9:1:31726

||(anonymous)|@|x.js?ver=10.5.9:1|
| --- | --- | --- | --- |
||(anonymous)|@|x.js?ver=10.5.9:1|

I have cleared my cache and disabled all the other plugin’s. The plugin seems to be referencing the old version of a script that is needed. I am also upset because I have to pay for support after your update caused this issue.

#2

Hey Blaine,

Thanks for writing in! I have checked your JH website and I could not see any errors in the console. The clearing of the caches may have resolved the issues already.

Be advised the Direct Support is included upon purchased of the theme and will be up to 12 months. You can extend Direct Support for 6 months or 12 months or subscribe to our One service. This will not only help you with product questions but also 3rd party plugin support and even customizations and custom code! This is a great service for those needing help with questions that may go outside the scope of normal support, and you’ll have the added benefit of being able to manage all communications with our team via email and a special button that will show in your account. You can see all of your history in one place.

Finally, if you purchase a new Pro Single or Pro Unlimited license, subscribe to Max, or purchase a Bundle, this also includes support for your account.

Best Regards.