This license is not validated

[dthompson1122]

I recently purchased a new X Theme license through Envato/ThemeForest and added the purchase code to my Themeco account.

I assigned the license to my Bluehost staging site:

https://sbw.gsm.mybluehost.me/website_dd749238

Current environment:

• WordPress 7.1
• PHP 8.1.34
• X Theme updated to current 10.x
• Cornerstone 7.9.3
• X Child Theme active

Problem:

• In WordPress, X shows “This license is not validated.”
• I paste the Envato purchase code into the validation field and press Enter.
• The page goes blank.
• Returning to the dashboard still shows the license as not validated.
• No PHP fatal error is generated in debug.log during the validation attempt.

I also tested outbound connectivity from Bluehost to Themeco using WordPress wp_remote_get() against:

https://theme.co/

The result was:

SUCCESS
HTTP STATUS: 200

So the server can reach Themeco over HTTPS.

[prakash_s]

Hello @dthompson1122,

Thanks for writing to us.

It may be caused by a plugin conflict, caching issue, or a browser extension preventing the site from validating correctly. I recommend following our troubleshooting guide to help identify and resolve the issue. If you haven’t seen our doc for license validation, please have a look at it.

Installation & Validation | Themeco Docs

Product Validation | Themeco Docs

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