I have a purchase code that was previously registered to another site. That site is no longer in use. I’ve changed the url under location, but it is failing to validate it on the site. I get the message “This looks like a brand new license that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue.” and then once I click through and select “You are logged in as username. Would you like to add the purchase code to this account?” I get " Oh my. It looks like this page has been lost."
Hello @jwoolley87,
Thanks for writing to us.
It looks like the issue may be caused by a plugin conflict, a cache-related problem, or even a browser extension preventing the site from validating. I recommend following our troubleshooting guide to help narrow down the cause. Additionally, if you haven’t yet reviewed our documentation on license validation, please have a look at it to learn more about how to validate
Please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin-level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
There are no plugins installed currently. I’ve added the login details above in the secure note. Thanks
Hello @jwoolley87,
Thanks for sharing the login credentials to check your site. I found that your license is for the X theme, while the Pro theme is installed. To fix the issue, please install the X theme and revalidate it with your license details.
Hope it helps
Thanks
brilliant, thank you