Hello Mark,
Thanks for writing to us.
It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.
In case if you haven’t seen our doc for license validation please have a look at it.
If it doesn’t help you, please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
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