Ro Max Single license not showing Pro 7.x + Cornerstone JSON loading issue

[weyl]

Hello Themeco Team,

I recently renewed my license and upgraded to Pro Max Single , but my account still only shows Pro 6.8.10 under “Licenses.” My Max status is active, yet I don’t see any Pro 7.x download in the “Downloads → Themes” section.

Additionally, I am experiencing an issue with Cornerstone on my WordPress installation:

• Cornerstone does not load pages
• It displays a JSON error when trying to open the builder
• The message suggests that the API connection may not be synchronized

Could you please sync my account and enable access to Pro 7.x , and confirm whether this is related to the Cornerstone JSON loading issue?

Thank you for your help. Best regards, Marc‑Adrien

[weyl]

Hello Themeco Team,

I recently renewed my license and upgraded to Pro Max Single , but my account still only shows Pro 6.8.10 under “Licenses.” My Max status is active, yet I don’t see any Pro 7.x download in the “Downloads → Themes” section.

I am also experiencing issues inside WordPress:

1. Cornerstone cannot load pages and displays a JSON error when opening the builder.
2. When trying to download or install MAX modules , I get this error: {"readyState":4,"responseText":"{\"success\":true,\"data\":[]}","status":200,"statusText":"parsererror"}

Both errors appear to be related to the Max API returning an empty dataset, so I suspect my account may not be fully synchronized with the Max platform.

Could you please sync my account , enable access to Pro 7.x , and confirm whether these issues are linked to the incomplete Max activation?

Thank you very much for your help. Best regards, Marc‑Adrien

[prakash_s]

Hello @weyl,

Thanks for writing to us.

It might be due to a plugin conflict, a cache issue, or a browser extension that’s preventing the site from validating properly. I suggest troubleshooting with our troubleshooting guide. In case if you haven’t seen our doc for license validation, please have a look at it.

Installation & Validation | Themeco Docs

Product Validation | Themeco Docs

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