Ro Max Single license not showing Pro 7.x + Cornerstone JSON loading issue

weyl · June 19, 2026, 8:09am

Hello Themeco Team,

I recently renewed my license and upgraded to Pro Max Single , but my account still only shows Pro 6.8.10 under “Licenses.” My Max status is active, yet I don’t see any Pro 7.x download in the “Downloads → Themes” section.

Additionally, I am experiencing an issue with Cornerstone on my WordPress installation:

Cornerstone does not load pages
It displays a JSON error when trying to open the builder
The message suggests that the API connection may not be synchronized

Could you please sync my account and enable access to Pro 7.x , and confirm whether this is related to the Cornerstone JSON loading issue?

Thank you for your help. Best regards, Marc‑Adrien

weyl · June 19, 2026, 8:09am

Hello Themeco Team,

I recently renewed my license and upgraded to Pro Max Single , but my account still only shows Pro 6.8.10 under “Licenses.” My Max status is active, yet I don’t see any Pro 7.x download in the “Downloads → Themes” section.

I am also experiencing issues inside WordPress:

Cornerstone cannot load pages and displays a JSON error when opening the builder.
When trying to download or install MAX modules , I get this error: {"readyState":4,"responseText":"{\"success\":true,\"data\":[]}","status":200,"statusText":"parsererror"}

Both errors appear to be related to the Max API returning an empty dataset, so I suspect my account may not be fully synchronized with the Max platform.

Could you please sync my account , enable access to Pro 7.x , and confirm whether these issues are linked to the incomplete Max activation?

Thank you very much for your help. Best regards, Marc‑Adrien

prakash_s · June 19, 2026, 11:31am

Hello @weyl,

Thanks for writing to us.

It might be due to a plugin conflict, a cache issue, or a browser extension that’s preventing the site from validating properly. I suggest troubleshooting with our troubleshooting guide. In case if you haven’t seen our doc for license validation, please have a look at it.

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