Pro licence validation failing with HTTP 503

Support
#1

Hi Themeco Support,

I’m currently unable to validate my Pro licence on:

When I attempt validation, WordPress is successfully reaching the Themeco validation endpoint, but the API is returning:

HTTP 503 Service Unavailable

The request is reaching:

https://theme.co/api-v2/validate/...

The response headers include:

Server: cloudflare
X-Powered-By: Express

The WordPress diagnostic output shows that the request is being sent successfully and a response is being received from Themeco, so this does not appear to be a local DNS, SSL, cURL or outbound connection issue on the hosting server.

The relevant response is:

[code] => 503
[message] => Service Unavailable

Could you please check whether there is currently an issue with the licence validation API, or whether there is anything specific affecting validation for this site?

I can provide the full diagnostic output privately if required.

Best wishes,

Scot

#2

Hello Scot,

Thanks for writing to us.

It may be caused by a plugin conflict, caching issue, or a browser extension preventing the site from validating correctly. I recommend following our troubleshooting guide to help identify and resolve the issue. If you haven’t seen our doc for license validation, please have a look at it.


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Thanks