Cornerstone plugin not working after update

[guidowildlife]

hello! i succesfully updated the theme and plugins to the lastest version along with wordpress new version but cornerstone is not working anymore: if i click on any of the cornerstone settings or the design cloud, I just get a loading screen

please help!

thanks

[ruenel]

Hello Guido,

Thanks for writing in!

After doing the updates, always remember to clear all caches (if you are using Siteground Optimizer, WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

You can check out this documentation guide first:

• https://theme.co/docs/site-appears-broken-after-updates

If the above suggestion fails, It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

• Testing For Theme Related Issue
• Testing For Plugin Conflict
• Child Theme
• Increasing Php Memory Limit
• Disabling Cache
• Disabling Cdn
• Version Compatibility

And if after everything, the issue still exists, we would love to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
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To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[guidowildlife]

hello, I updated the topic with the details to access my website
thanks a lot

[guidowildlife]

I deactivated the siteground optimizer plugin and now cornerstone is working… but is there a way to make it work along with the siteground optimizer?
thanks

[tristup]

Hi Guido,

Glad that you are able to find the reason behind your issue. I would suggest you go through the comment & explanation on a similar issue by our lead developer Alex.

“Siteground Optimizer” plugin Need to resolve conflict issues

Hi @jvedder, I’m sorry for not posting this sooner, but I wanted to add some thoughts here. In X, Pro, and Cornerstone we follow all the WordPress best practices for managing front end assets (CSS/JS) We also minify those assets ourselves with each release. You shouldn’t need to use another system to minify them again. By “minified” I mean that we run post processing to convert our human readable source files into much smaller files. Variable and function names are shortened, whitespace is re…

Thanks