Cornerstone NOT Accepting License for Validation on WordPress Admin Site Dashboard

Support
#1

I have entered a new license number purchased today, after getting a “fix it” prompt from Cornerstone on my WordPress admin dashboard. All it keeps saying it “this is a new license” and asking me to register it. It’s already registered, so I don’t know what else to do. Until it validates, I won’t get any updates.

And sometimes now when you click “yes” there to let it take you to register, it goes no where. It doesn’t log you into Cornerstone-Themeco site at all.

And - again, I can see all my licenses there already, so they are registered.

#2

Hello @PETichenor,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stopping to validate the site. I would suggest you troubleshoot with our troubleshooting guide. In case you haven’t seen our doc for license validation, please have a look at it.

Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
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Thanks

#3

I reviewed the instructions for how to validate before doing so.
My browser does not have any Cache issues.
Hopefully, this can be resolved now that I provided what you need using the Secure Key.

#4

Hello @PETichenor,

It appears that you have an X Theme license code, but the theme is not currently installed on your server. Please install the X Theme first and then check again. Let us know how it goes or if you need anything else.

Cheers!