Your code is valid but looks like it has already been used on another site. Why?

Support
#1

I have this message after purchasing and assigning the theme and I do not know why. The license was not assigned to any other website before.

#2

Hello @itoss,

Thanks for writing to us.

To help you with your concerns, we need to check your settings. I would request you please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi Kamil,

It appears that a GeoIP filter has been implemented on your website, which is likely causing the inaccessibility of the WordPress admin login URL. To resolve this issue, could you please disable the GeoIP filter and inform us once it’s done? This will allow us to proceed with further assistance.

Thanks

#4

Hello, I turned the geoip filter off.

#5

Hello Kamil,

I tried to access your site dashboard, but the given login URL is not working on my end. Please share the correct WordPress login URL so we can check it on our end.

Thanks