Woocommerce Problems (Looking, Response time, ...)


I am currently working on a website with Woocommerce. However, I find the general looking of the ordering process really bad (Checkout page, My Account page, Order Confirmation Page, etc…). I do not understand where it comes from and I am wondering if this installation has been done correctly or if there is something creating the problem.

Moreover, I noticed a really long delay (30 secondes) after you clic the button “process order”, which is of course not normal.

Could you please have a look and help me to make it works correctly? If I could have a looking as in the demo, I would be happy for the beginning. Please note that I used a Multistep Checkout Plugin and I have done some customisation for it. But it is deactivated for now, so that you can have a look at it without the plugin.

URL: https://mandtis.fr/


Hi Antoine,

I did check your setup and it seems normal. I can see Multistep checkout plugin is active now. The general process of ordering is how default Woocommerce works. Give us details regarding what you meant by really bad? How you want it and what is wrong? If we can understand the details of the issue, we will check if there is something we can suggest to improve the process. Those pages are setup by default on installation unless you skip it. See this: https://theme.co/apex/forum/t/setup-working-with-woocommerce/58. Regarding the process order, is it happening with or without the use of Multistep checkout plugin? To improve performance of your site, please check this too: https://theme.co/apex/forum/t/customizations-performance/210

Thank you for having a look at it. It seems that the response time is now normal. I don’t know what happend but it’s all good now :slight_smile:

Hi There,

You may check your server logs to see any unusual on the time and date the response time is slow. Glad that this is all good now.

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