We are using PRO and WPML for a site in English, Spanish, Chinese, and Portuguese. However, after translating all pages into Spanish with the WPML editor I went to check on the pages and all I can see is an empty page. This issue is only happening on PRO built pages, our blog which is built on Elementor doesn’t have the same problem.
URL: https://micasense.com/wp-admin/
To give you access I need an email address
Hello Alyssa,
Thanks for writing in!
To properly translate the Pro built pages with WPML, please check out this documentation guide instead:
If there is a need for us to check your setting, you can set up a dummy email for our temporary access to your site.
Best Regards.
Hi Ruenel,
Thanks for providing that documentation. However, the interface showed there is not the same one we have. I am open to give you access to our site. However, in order to do that I need you to create a WordPress account and send me the email associated to that account so I can give you access.
Hi Alyssa,
Please open the page in the Content Builder, then on the lower right-hand side you’ll see the flags icon that corresponds a language, click one of that
On the next window, select the original language from the dropdown (English) and press Copy Existing (or Start Blank if you want to start a blank page for certain language)
Please use a dummy email and just generate a password for us.
Thanks,
Try this and let me know if it works.
Hi @alyssamicasense,
The credentials you provided are correct and I am able to log in.
After investigating the pages, it seems that on the Pro Builder you already had a version content of your English.
Then on the Spanish version, you didn’t add your content yet
I hope it will enlighten your mind on how the WPML works on PRO.
Thank you.
Hi Cramaton,
I think you haven’t understood the issue. If you go to the dashboard, you can see we have created the Spanish translations (when you see the pencil sign it means it is created). But as you could see when you went to the builder, the page looks empty, which is weird because it has already been translated using the WPML editor. We have followed the same process with the blog, which is built with Elementor, and when you go to the blog page, those don’t look empty, as opposed to the Pro pages. I didn’t spend 2 weeks creating the Spanish pages on the WMPL editor to see empty pages.
Hey Alyssa,
This is related to what I said in your other thread. You’re most probably using NON-CLASSIC / V2 elements. Those elements are not automatically translatable by WPML. You need to follow what my colleagues said. Manually translate the page using the Translation Flags.
If you wish to use WPML’s automatic translation, you need to use CLASSIC elements.
Hope that helps.
But even though, shouldn’t the page show the same elements and structure of the original page when I open the builder? Even if not all elements are translated?
Also, the translation flags don’t show in my interface as you describe in your tutorials and documentation. They show i different locations and when I click on them I don’t get any pop up message. It just takes me to the empty Spanish page.
Hey Alyssa,
To your question:
Yes. The Copy Existing button should do just that. If you clicked on the Start Blank button though, you’ll build from scratch.
If you haven’t clicked the Start Blank button, there might be something in your site automatically creating the pages per language. In this case, try deleting the translated page so for your About page, for example, delete the following page in the screenshot. I didn’t test myself because you might already have added information to the page.
I have tested creating a page in your site and translating it and all we had said works. Please watch the video in the secure note.
Hope that helps.
Thank you Christian!
If I understood correctly the solution here is to delete what we have already created and start over again. It just means I have wasted 2 weeks of work, but at least there is a solution.
I would suggest updating your documentation on this topic so nobody else has to go through the same frustrating process.
You are most welcome!
Your feedback has been noted.
Hi again,
So I followed your directions and manually translated the pages. However, when it came to the Global Blocks I tried the same approach and it didn’t work. When I click on copy existing content and then it loads the translated page, none of the existing content is being replicated, all I see is an empty page. I reached out to the WPML support team and they said it is a bug on your end. Can you please guide me on how to translate the Global Blocks? Thanks!
Hey Alyssa,
For the Global Blocks, regretfully, you need to create a separate block per language. The translation buttons doesn’t work right now and this is a known issue. I’ll follow up with our developer on this.
For now, what you can do is save the block as a template using the Template Manager so that when you create a new block for the other language, you just load the template and translate the contents.
Hope that helps.
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