Very very slow website

Support
#1

Hi,
I made a site using the X Theme a few years ago. It was always been very fast. It’s a pretty “static” site so I didn’t make any changes to it once I was happy with it.

About one month ago I noticed the site had suddenly become incredibly slow (like up to 1 minute to load one page). So I signed in to my admin page – which was also incredibly slow – and I basically updated wordpress, x theme and all used plugins. That seem to do the trick and the site was back to its normal speed.

The problem is that today I noticed my site was again super slow, and this time there is not much to update (I did update to the very latest version of X, but that didn’t do any good for the speed issue).

Could you please let me know what can be done to bring the site back to its normal speed ? And especially, what can be done to ensure this doesn’t happen in the future ? I don’t plan to change much to the site in the future and hope it can keep on being functional without me having to do anything to it.

Thanks in advance for your help.
site link : https://www.studio-ubik.com

#2

Hi Jerome,

Thanks for reaching out.
Unfortunately, the website speed related issue is beyond the scope of Theme Support, I would suggest you avail yourself of our newly launched product called Boost, where we help you with the site speed optimization.

Thanks

#3

Hello Tristup,

Actually I just bought a 6 month support pack from themeco just to address this issue. I’m pretty sure it’s related to a problem with X theme or a plugin, because as I explained my site was running nice and fast for over 2 years and I have changed strictly nothing on the website before it started to run slow. So it’s really not a question of optimising the site for speed, it’s a question of finding what’s causing the site to suddenly run slowly. Also, I did check with my hosting service, and the problem is not on their side since other services on my account are not affected.
I’ve always been very happy with your support, I hope it can stay this way !! Thanks in advance for your help.

#4

Thank you for the update and for continuing your support subscription. We checked the site on PageSpeed Insights, HTTP Status, and GTmetrix, but all of them failed to run a test and returned errors. This might mean that there is an issue with the server or its configuration.

We recommend doing the following steps to troubleshoot common issues: https://theme.co/docs/common-issues

And follow it up with these recommendations to improve performance: https://theme.co/docs/how-to-improve-site-performance

Did you install any security plugins? We recommend disabling the security plugin temporarily, switch the installation to debug mode and enable the error logs so we can check if there are issues with the site.

– https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging

Once you’ve completed the steps above, please provide the login details in the secure note so we can properly check the site. Better yet, if possible, create a staging or development environment using Duplicator or WP Migrate DB so we can debug the issue without affecting the live site.

Best regards.