I transfered a site to a new domain and got a new license code for it. When I enter the code into the box it says congratulations your site has been validated. Then I’m taken to “you’re almost finished…your license of pro is not validated.” I am in an endless loop where it accepts the code and then says I still need to enter the code.
Hello @brianstock,
Thanks for writing to us.
It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.
In case if you haven’t seen our doc for license validation please have a look at it.
In case if it doesn’t work for you, please send your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Yes, I think it was a plugin conflict. Thank you.
Hi @brianstock,
You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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