Validation just shows a blank screen and never finish

I moved the hosting service. After that, I tried to re-validate the license by putting in the code but unsuccessful. It just shows a blank screen,

What can I do?

Hello @hanagroup,

Thanks for writing to us.

It might be the issue of browser cache, plugin conflict or any browser extension that is not allowing you to validate your license. I would suggest you clear your browser cache and troubleshoot with plugin conflict guide.

In case if you haven’t seen our license validation doc. Please have a look at it.

If none of those work for you, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


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