Hello, It is saying my licence is not validated with Xtheme. I tried to validate and it says my code is being used already with another website(which I thought I had validated already correctly)?
I’m using word press if that helps?
I’m still having trouble trying to validate Xtheme for updates, can Evanto Studio experts fix this issue for me? It looks like they charge $50 to fix?
Thanks,
Ryan
Hello Ryan,
There is no need to pay extra. Please make sure that you have assigned the license code to the site that you are validating. To validate X properly, please do the following:
1] Please log in to your APEX account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Validation, and insert the license code.
And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55
Hello,
Where am I checking settings for this?
“You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address”
Do you mean the settings on my WP dashboard through X?
When I tried to use the code to validate I would get this error
“Purchase code could not be added to user account: License already exists for this Envato Purchase Code”
Hi Ryan,
I have checked your account and there is a license registered to it. If it is the license that I attached in the secure note. you do not have to reregister it as it is already registered.
https://theme.co/apex/licenses
You just have to make sure that the correct domain is attached to the license so that you can validate the site successfully.
In case you are trying to register a different license code, please provide us with the license key in a Secure Note:
Thank you as I was able to validate Xtheme! I’m now getting this error while trying to update my theme and add footers?
“The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.” ???
Hi Ryan,
Please check that you have all the plugins updated to the latest version. If you have everything updated, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If he issue persists, try to to have the PHP memory limit of your site increased.
To do this, please login through FTP then edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
Here is a details article about the PHP Memory Limit that is in our Knowledge Base:
In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.
If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.
Hello,
where do I go to in word press to to have my PHP memory increased?
Hey Ryan,
You should be able to do it when you login through FTP. Kindly go over the instructions in the previous response.
Thank you.
Hi @rmullins,
You need to login to your FTP account then edit the wp-config.php file locates in the root directory:
If you can’t do that, we’re ready to help you. Please provide us with your FTP account under Secure Note.
Thanks.
Hello,
where or how do I find mt FTP account to log in?
Hi Ryan,
You may need to ask your hosting provider for the FTP details.
Please let us know how it goes.
Hi,
I’ve set up my FTP account, do I need to download filezilla to configure?
Hey Ryan,
Yes, you will need to set up Filezilla to be able to access your files via FTP.
And once you access FTP, then you may be able to dit the wp-config.php file.
Hi,
How do we recover our Host/Username/Password for Filezilla?
Disregard looks like I need to do it through Godaddy…
Hey Ryan,
Yes, you should be able to get those access from your web host.
Cheers!
Hi,
What do you recommend my PHP memory be increased to? It’s currently at 256?
I also need help with wp-configure PHP?
Thanks
Hi Ryan,
I personally recommend 512mb, even just the slider plugin itself recommends 256mb so 512mb should give you enough room for other plugins and theme.
You mean configuration for wp-config.php or PHP configuration? For PHP configuration, it’s best contacting your hosting provider as its intructions could be different from each host, some may just need adding php.ini, some are panel options, and more.
As for wp-config.php configuration, sure, may I know what configuration you’re having issues applying?
Thanks!
Hi Rad,
in previous messages on this thread, it was recommended that I wp-config.php and have php increased because of this error message on Xtheme…
“The preview could not load. This is most often related to a plugin conflict or aggressive page caching. Checking the developer console for errors could indicate what went wrong.” ???
Hi Ryan,
Please enable WP_DEBUG mode on your WordPress and re-visit your page to see if you’re getting any PHP errors (also check the console log as well). You can enable WP_DEBUG mode by following this guide (https://codex.wordpress.org/WP_DEBUG).
Also install the following plugin (https://wordpress.org/plugins/wp-serverinfo/), then head over to Dashboard -> WP Serverinfo area and then make sure that you see your increased PHP memory limit value (if not, you need to contact your hosting provider to increase it).
Along with PHP memory limit, we also recommend PHP max script execution time of 120 seconds or higher. You can check the following guide on how to increase it as well (https://www.simplified.guide/php/increase-max-execution-time).
If you’re still having issues, please provide us with your WordPress login credentials in a secure note to check your issue further.
Let us know how it goes.
Thanks!