I purchased an X Theme license a couple of months ago.
I set up a staging site for my website, and played around with the theme for a while to get the design right etc., and everything worked fine.
This morning, I tried to set the theme live on the live site and begin transferring all the design onto the new site, however the theme will not validate.
When I put my product code in and hit enter, the dialogue box tells me “Congratulations, your site is now validated!”, then it refreshes and displays the message telling me the theme isn’t validated.
I have tried everything I can think/have read on these threads, including:
I have made sure the license is de-activated from the staging site.
I have managed the licenses in my Apex account directly, and updated the web addresses manually to reflect the correct ones.
I have ensured that the license is unlocked whilst trying to validate the theme in all the above methods.
I have deleted X theme from the site and re-installed it.
It is still doing exactly the same thing.
It’s vital that I’m able to get the theme up and running asap.
Please can you advise?