Unble to install cornerstone. Plugin already installed

[mitchellellul14]

Hi,

I just purchased X and am trying to download it to Wordpress. I got through the installation and activation of X and have gotten to the summary page which shows 'Automatic Updates", “Support” etc. I am now trying to download Cornerstone and am having the following issues:

At the top it says:
.must be an array or an object that implements Countable in /home/customer/www/neverellulmoment.com/public_html/wp-content/plugins/cornerstone/includes/class.utilities.php on line *857

Warning* : Cannot modify header information - headers already sent by (output started at /home/customer/www/neverellulmoment.com/public_html/wp-content/plugins/cornerstone/includes/class.utilities.php:857) in /home/customer/www/neverellulmoment.com/public_html/wp-includes/functions.php on line *6221

Warning* : count(): Parameter must be an array or an object that implements Countable in /home/customer/www/neverellulmoment.com/public_html/wp-content/plugins/cornerstone/includes/class.utilities.php on line *857

Then where it shows THEMECO it shows:
" You’re almost ready to start using X. Please click here to install and activate the required Cornerstone plugin.

When I click this it says:
Unable to install Cornerstone. Plugin already installed.

I have navigated to the plugins section and Cornerstone is not installed. I did go and install it previously so that may be the issue.

Do you know how to fix this?

[ruenel]

Hello Mitchell,

Thanks for writing in! Please go to the plugins section, Dashboard > Plugins. Make sure that Cornerstone is not installed or active. You may need to deactivate and delete any plugin that bears the name Cornerstone. You may have installed a different plugin of the same name. And then go back to X > Validation, wait for a couple of seconds while Cornerstone were installed in the background.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Best Regards.

[mitchellellul14]

Thanks or the reply, I tried that before starting the topic and it wasn’t working. I did install a different cornerstone so I believe that is why its happening, but even after I delete the plug in it gives the error.

I sent a secure note with the details asked.

[ruenel]

Hello Mitchell,

I have logged in and it seems your issue has been resolved already. Cornerstone is installed and can now be access in X > Cornerstone.

• 

• 

When creating a new post, you might be wondering why there is no “Edit in Cornerstone”. Cornerstone is disabled for Posts. You may need to enable it first in X > Settings > Permissions > Administrator > General. To learn more about the Permissions, please check out this documentation:

• https://theme.co/docs/configure-user-permissions#why-we-need-a-permission-manager-for-the-builders

Hope this helps.

[mitchellellul14]

Hi there,

Thanks for the help. It seems that I am still getting the error on my side. When I click < X I still see the following. It must be something wrong on my end?

On second glance I can see it is working but I still get that error on the screen even though I can use cornerstone. So I guess it is not too big of an issue now but I am not sure why it still shows that.

[ruenel]

Hey Mitchell,

When I log in to your site, I am not seeing any issues. See the image the secure note.

Please use private browsing mode or Chrome’s Incognito mode. You maybe having just some caching issues.

Thanks.