Unable to Validate New License


We purchased a new license for a new install and upon entering the license key, we receive a message " Congratulations! Your site is validated. Addons are now unlocked."

However, the install doesn’t seem to agree and requests that the license key is entered again:

Entering the key again results in the same issue.

We have referenced the following article but none of the solutions apply:

Please let us know how to resolve this issue. Thank you.

Hi @paulhoweyjr,

Thanks for reaching out.

I suggest that you disable all your plugins first and re-validate your website. If doesn’t help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.