Unable to Validate New License

[paulhoweyjr]

Hello,

We purchased a new license for a new install and upon entering the license key, we receive a message " Congratulations! Your site is validated. Addons are now unlocked."

However, the install doesn’t seem to agree and requests that the license key is entered again:

Entering the key again results in the same issue.

We have referenced the following article but none of the solutions apply:

Problems with Product Validation | Themeco Docs

Please let us know how to resolve this issue. Thank you.

[marc_a]

Hi @paulhoweyjr,

Thanks for reaching out.

I suggest that you disable all your plugins first and re-validate your website. If doesn’t help, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.