Themeco Pro license not validating and taking me to a blank screen / Bluehost hosting site

Support
#1

I’m trying to validate a Themeco Pro license on a WordPress site hosted on Bluehost, but the validation process is leading to a blank screen.

Site details:

Issue:

When I enter the Themeco license code in WordPress and submit it, WordPress redirects to a blank screen at:

https://vqc.bho.mybluehost.me/wp-admin/admin.php?

The license was originally assigned to the live domain, but since that domain is not yet connected to Bluehost, I updated the license location in the Themeco account to the temporary Bluehost URL listed above.

After updating the license location, I tried validating again in WordPress, but the same blank screen issue is still happening.

What I need help with:

Can you help identify why the validation page is going blank and confirm whether this may be related to the temporary Bluehost domain, license location, Pro/Cornerstone validation, a plugin/theme conflict, or a server/PHP issue?

Please let me know what logs, screenshots, or access details you need from me to troubleshoot.

#2

Hello @SEHAThemeco,

Thanks for writing to us.

It might be due to a plugin conflict, a cache issue, or a browser extension that’s preventing the site from validating properly. I suggest troubleshooting with our troubleshooting guide. In case if you haven’t seen our doc for license validation, please have a look at it.

Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

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