Template import issue

[anhtonyt]

I’m getting the “Sorry! Your file is not properly formatted” error when trying to upload templates.

Steps:

1. Site 1a - Pro > Templates
2. Check box template A and click download template which is a zip file
3. Site 1b - Pro > Templates
4. Drag zip file to “Choose a template or drag it here to import” box

Also tried unzipping the file and dragging the 2 .tco-tmpl files that are created.

Please help

[ruenel]

Hello Anthony,

Thanks for writing in! Please check your PHP memory limit and the PHP timeout. You may go to X/Pro > Status, copy the results and paste it in your next reply. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Best Regards.

[ruenel]

Hello Anthony,

Thanks for providing the information. I have logged in and exported the template. I imported it to the staging site and I cannot replicate any issues at all. Please go to X > Templates and check out the imported templates.

Best Regards.

[anhtonyt]

@ruenel

Hi thanks for that. So strange. I just tried and I’m still getting the same error.

Out of interest, I couldn’t import any elementor templates either.

What could it be?

[jade]

Hello Anthony,

Please try the suggestions from this link:

Your file is not properly formatted Error

Hi @Wb-chargers, I had the exact same problem and I solved it adding –momentarily, only for uploading the .tco template file, as it has a negative impact on security– to my wp-config.php file the following code to allow other file types to be uploaded: define('ALLOW_UNFILTERED_UPLOADS', true); There are other users that have reported the same issue in other threads but I have not seen anyone mentioning this solution. Please let me know if it has worked for you.

If the issue persists, it would be best to get in touch with your hosting provider and mention to them about this issue as there might be something in your server settings that is blocking file imports.

Hope this helps.

[anhtonyt]

Hi,

Thanks for the help.

So after seeing you guys got it working, I tried on my brothers device and it worked. Seeing that the file downloaded as a zip on my device but a .tco on his, I thought it might be a cache issue. But clearing cache didn’t fix it.

In the end, what fixed it for me was logging out of wordpress and logging back in. Strange.

[jade]

Hi Anthony,

Thanks for getting back with us and letting us know.

Perhaps it was some session issue that got cleared when you logged out your account.

Glad to hear it’s sorted.

[anhtonyt]

Sorry correction. It happened again, so I tried clearing cache and logging out and back in but no good.

The problem was a chrome extension - Free Download Manager. Disabling it did the trick.

[christopher]

Hi Anthony,

That was interesting! Thank you for sharing this with us and other customers that might use that Chrome extension.