Sofcalc help

Support
#1

I’ve made a clone of my site at ohiotimberwoods.com/staged. I’ve already sent you the login credentials. However I’m having a hard time getting the theme and the corner stone plug-in cooperating

#2

Hi @nvanhoose,

Thanks for reaching out.
The URL given in this post is showing the DNS_PROBE_FINISHED_NXDOMAIN error and I have checked all other threads and found the URL which is showing the 403 Forbidden error. Can you please share the URL and the credentials for further investigation?

Thanks

#3

at https://ohiotimberworks.com/logging/ there is an extra character berore the left-sided manu

#4

Hey @nvanhoose,

You are using an old version of the theme. You will have to validate the X theme first before you can update the X theme and Cornerstone in your staging site. You may need to check this documentation out:

Or you can simply do manual update in your staging site:

Best Regards.

#5

Because the new version breaks the site.

#6

Hey @nvanhoose,

For further investigation, please provide us the link of your staging area so that we can troubleshoot your issue. Also, please provide the credentials in a Secure Note.

Thank you.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.