Site down because of theme

[yazzys]

Hey guys,
My website is down because of Themeco.

I worked with my hosting support and they confirmed that.

Can your team intervene to fix this/provide a refund? Because my site isn’t usable because of the theme, after it’s worked for a while. Maybe a common issue among other users? Not sure why this happened.

best,

[yazzys]

urgently help please, need site within next 4 hours

[tristup]

Hi Yazzy,

Thanks for reaching out.
I have checked your website listed in your Themeco Account and found that the Pro theme is not activated. If activating the Pro is creating the problem, then the issue might be related to the WordPress version 6.2 which has already been fixed, and the latest version has been released. I would suggest you go through the following thread and update the Pro as explained in it.

Important WP 6.2 Issue — Please Read Before Updating

We have identified the issue and will be pushing out a hotfix momentarily for X (10.1.10) and Pro (6.1.10). You can update to this version and it will fix the issue. If you are already on WordPress 6.2, remove the X/Pro folder, download a new copy in your dashboard, and then re-upload and change your theme back to X/Pro OR if you wish to manually fix the issue you can add return; to line 194 of framework/legacy/functions/plugins/cornerstone.php

If you are not proficient, I would suggest you hire a developer who can assist you with this, or you can avail of our newly launched service called TOTAL CARE, where we offer implementation support too.
If that is not the case, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[yazzys]

Updated and works, thanks,

[marc_a]

Hey @yazzys,

You’re welcome and we’re glad that it is now working properly on your end.

Cheers!