Section style broke down

[cucogut]

The first section below the slider is displaying badly… I see it correctly in the x theme editor, it’s displays nicely there, but in the live homepage is absolutly broke…¿can you help me, please?

I attache the how is showing in the x editor and how in the live homepage

www.santiveri.com.mx

[tristup]

Hi @cucogut,

Thanks for reaching out.
I have checked your site and found that you are using the X theme version 8.0.11 and whereas the Cornerstone version is 5.1.4. The issue you are having might be due to the incompatibility between X and Cornerstone. I would also suggest you follow the below steps while updating the X theme and Cornerstone.

1. Delete the Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

Note that the grid element you are using is now available only for Pro. Unfortunately, there no other way except upgrading the X to Pro inorder to access this element.

Thanks

[cucogut]

Thanks! One question, if I upgrade, the site will look exactly the same?

I mean, If I upgrade to pro and install the theme, it’ll look exactly the same with the lost functionality?

[ruenel]

Hello @cucogut,

Before upgrading to the Pro theme, please check out this documentation first:

• https://theme.co/docs/the-difference-between-x-pro
• https://theme.co/docs/converting-from-x-to-pro

Regards.

[cucogut]

@ruenel

https://theme.co/docs/converting-from-x-to-pro

Hi… I’ve made everything in the stagging site, (https://santiveri.com.mx/staging/6844/); I’ve done exactly what’d you toldme, and still doesn’t look ok. I’m in pro and it doesnt look rigth

[cucogut]

I’m attaching you login details in case you need theme.

[tristup]

Hi cucogut,

Unfortunately, your website Login URL is not working and shows 404 i.e Not Found error. Can you please share your website Login URL.

Thanks

[cucogut]

sorry about that, this it: https://santiveri.com.mx/wp-admin/

[tristup]

Hi @cucogut,

This is really weird, I have tested your page and found the issue only on the page you mentioned. I have duplicated the content by saving as template and load the template into the same page and found the problem is solved. It seems somehow the element CSS are not loading previously, but now its working.

Thanks

[cucogut]

Thanks a lot, yes, it’s really weird, but now it’s working… thanks!

[prakash_s]

Hello @cucogut,

Glad that we were able to help you. Please feel free to reach us if you have any query regarding our theme and theme settings.

Thanks