Product Validation issue

I am trying to connect my new purchased theme but it showing " Could not establish connection. Please ensure your firewall is not blocking requests to" error.

Hey Laura,

Thanks for reaching out!

Would mind sharing your admin credentials so that we can check what’s going on? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Please find it here.

@marc_a Any update?

Hi Laura,

It seems that the older version of the theme is the reason behind your issue. I would suggest you go through the following thread on a similar topic, which may help you on this.

Hope it helps.

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