Hello, I have bought the theme and installed it without any problem, but when I want to install a demo, integrity, to be exact, I always receive an error and it does not install anything. Could you help me? Thank you
Hi @carles ,
Thank you for reaching out to us. This could happen when you have low Memory Limit. Please contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code to your wp-config.php file (see https://theme.co/docs/how-to-increase-php-memory-limit).
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
Sometimes hosting services do not allow you to increase the PHP memory limit by yourself and you will need to contact your hosting service provider to make the necessary changes.
If the issue persists then please have your host try increasing the following PHP settings to the specified value or to the maximum the web host can increase.
upload_max_filesize = 100M
post_max_size = 100M
set_time_limit = 5000s
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Also the allow_url_fopen setting in your server must be On. That setting allows your server to retrieve data from other servers.
Let us know how this goes!
Yes, I had this planned and I have all the correct values, attached image, I have php 7.3 I do not know if this is why you need to work under php 7.4. But in other hosting I have php 7.3 and it works correctly.
I have also tried to generate an export file in the other hosting, but when importing, I receive an error.
Thanks for your time.
Edited, although the image shows php 7.2, the correct one is 7.3, I have tried different versions and nothing.
Hello @carles,
To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
For the meantime, please check out other troubleshooting tips to resolve the Demo install error:
Ok, done.
Thank you
Hi Carles,
I can see your settings are now correct. Upon checking, Convertplus plugin active. There is a known issue with Convertplus and Design Cloud. A fixed will be available on the next release. Can you try disabling convertplus and then try the demo install? Let us know how this goes.
Thank you Lely for your answer, I have deactivated the Convertplus plugin, I have even deleted it, but I still have the same problem, I attach the image. I do not understand what happens, since in another domain it works correctly, even with the same hosting provider.
Hi, I disabled all plugins to see if the error caused some plugin, but everything remains the same.
Thanks
Hi @carles,
I’m seeing an internal 500 error when trying to import the demo. Please contact your hosting and try to disable mod_security for awhile and see if that resolves the issue. The issues seems to be a server-side.
Let us know how it goes,
Cheers!
Hello, my hosting provider asks me for this information, I think it is to unblock or to see if there is a mod_security block. Could you provide me with the requested information? We apologize for the inconvenience and thank you very much in advance.
“Let us know the IP of your theme provider and we can check if there is any security rule activated from the same IP.”
Hi Carles,
Please try this IP address: 34.199.208.181
Let us know how this goes.
Hello, thank you very much for your help. This is the third license I have purchased, and with this customer support it will not be the last. Thank you. The problem I had was hosting
Glad that we could be of help 
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