Pro Single site activation not working

I upgraded my X single license to Pro Single. I then attempted to install and activate Pro, but it fails with this errror:

Uh oh , we couldn’t check if this license was valid. [Details.]

The “Details” link opens the following message:
cURL error 60: SSL certificate problem: certificate has expired

This is very frustrating, since I have now paid for the regular X license and Pro upgrade, and still can’t activate.

Hello @rgontech,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.

In case if you haven’t seen our doc for license validation please have a look at it.

In case if it doesn’t work for you, please send your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

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