"Pro" menu missing from dashboard on new install

[bobster]

EDITED: I bought and installed Pro yesterday, then started working my way through the documenation.

Here’s the Pro home menu in the Dashboard Options section:

And here it is on my dashboard. Note that the image in the “automatic updates” pane shows the menu indicator to the left of the word “Pro”, while in the actual dashboard, on the left, there’s an icon.

Does the screen shot of my dashboard look correct? Am I correct that the “Status” page no longer exists? If it has been moved, please let me know the new location.

When I didn’t see the Pro menu, I searched the forum and the web for answers. I went through standard troubleshooting steps:

De-activated all plugins, emptied browser cache, and re-loaded the page.

Re-installed via the WordPress installer, using the same downloaded zip file and over-writing the existing install.

De-activated Pro. Deleted via FTP and then uploaded a newly-downloaded Pro folder.

Logged out and back in.

Increased PHP memory limit to 512 MB by editing wp-config.php. Called my hosting service and they also added it to user.ini file.

Tried logging in via different browsers - Safari, Brave on macOS Monterey (all software is latest).

Then I stumbled on a forum post which had eluded my previous searches, saying that the interface had been changed. Unfortunately, it wasn’t very specific.

It appears that the documentation is out-of-date. As a newcomer to Themeco, I find this very concerning. I have no way of knowing which parts are still valid, and I don’t want to waste more time trying to figure that out.

Details matter, especially in a field where something as small as missing tag can break a site.

[tristup]

Hi Bob,

Thanks for reaching out.
Can you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[bobster]

Thanks for the reply. I edited my original post above to include screenshots illustrating the problem. I should have done that right from the start - sorry!

It’s actually very simple: all I need to know is:

Does the screen shot of my dashboard look correct?

If so, then there’s no need for you to log into my site (I don’t want to waste your time!).

If not, then I’ll post the login credentials.

Also: Is it true that the “Status” page no longer exists? If it has moved, please let me know where.

[marc_a]

Hey Bob,

The screenshot on your dashboard is correct! This is the naming convention we mentioned a couple months back here and here.

Nothing has changed, we’re simply more accurately describing how things work on a technical level. The Pro menu link in the left dashboard is for managing top level things related to the theme like validation, then the CS logos are for getting you into the builders.

Regarding on the Status page, the functionality was merge in the settings page in the new version of Pro.

Hope that helps.

[bobster]

@marc_a

This is the naming convention we mentioned a couple months back here and here.

Neither of those mentions came up in the multiple searches I did. As I said, I’m a new customer as of yesterday. Your documentation and Pro home page need to be updated - it’s been nearly a year.

[ruenel]

Hello Bob,

We apologized for the confusion. Our team are still consolidating our documentation articles to make those changes especially with the upcoming releases as well. Please bear with us.

Thank you for your understanding.