PRO license won't validate

[tkcostello]

Hi there,

I am trying to validate a PRO license, but I just keep getting a weird message:

Any idea?

[prakash_s]

Hello @tkcostello,

Thanks for writing to us.

It might be the issue of any plugin conflict, cache issue, or any browser extension that is stoping to validate the site. I would suggest you troubleshoot with our troubleshooting guide.

In case if you haven’t seen our doc for license validation please have a look at it.

Installation & Validation | Themeco Docs

Product Validation | Themeco Docs

Please note that Pro Unlimited has only one license key. To get that you can click on the “Add New Site” button and check on the right-hand side your license key would be visible.

Please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[tkcostello]

I made a secure note with credentials as I could not find anything obviously wrong there.

Thanks.

[ruenel]

Hello @tkcostello,

You seem to have resolved the issue already because when I checked your site, it is already validated.
If there is anything else we can help you with, please do not hesitate to open another thread.

Best Regards.