Hello,
I have a site using Integrity stack, but the layout is fully custom built. After updating Pro from 5.0.8 to the latest version 5.1.1, my one-page navigation stopped working correctly. It was working fine before the update. After the update, it behaves strangely. When clicking a menu button that should “scroll” the page to the correct section/id, that does not happen, and the page scrolls to kinda random positions.
Hi @BOT_Informatika,
Thanks for reaching out.
I have checked it in my local environment and found the One Page Navigation is working fine. It will be very difficult to recognize the issue in your case. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi,
I have the same issue. One-page navigation stopped working after the update. The section id is there, link in the menu is correct (please refer to the Secure Note for more details).
Regards
Marcin
Hi @BOT_Informatika and @Marcin_Podwojski,
I’ve investigated this and discovered that hash scrolling is no longer locating some elements, most notable is elements inside in the Footer. We’ve corrected this for the next point release.
Thank you @alexander.
Is there any workaround or temporary fix? Unfortunately, I have the same issue on production site and as you can imagine this is a quite important link.
There’s no temporary fix at the moment. Just wait for the next point release.
Thank you for understanding and please bear with us.
There’s already a new release for Pro which is 5.1.2 and the issue was already fix by our developers. Please update your theme to the latest version.
Hope that helps and let us know how it goes.
@marc_a, I am on 5.1.2 (and was on 5.1.2 when I posted here) and the issue is not fixed, at least not for me.
Regards
Marcin
Same, I’m on the latest version.
Hi @stefanvandervlag and @Marcin_Podwojskim,
Sorry for the confusion, we don’t have any estimated time for the next cycle of release but it rests assured that they will fix the issue.
Thank you for understanding.
@marc_a, thanks, to confirm this has NOT been fixed? Or has a fix has been made and it stills needs a push?
We have released another version of the theme with the fixes, I would recommend you to update your theme to the latest one and let us know if that resolves your issue.
Please find the update log here: https://theme.co/docs/changelog/pro-5
Please remember to clear all types of cache after you update the theme.
Hope it helps.
Thanks
Hello,
I have updated Pro to the 5.1.3 release and unfortunately, the problem still remains. From what I can see on my web, the “offset” is around 100px to “deep”. Is there anything I can do to help you with this other than giving you login data for the site to examine? Please let me know.
P.S.
I have cleared all caches after the update, along with a complete CDN flush.
BR
Hi @BOT_Informatika,
We have a release going out later today to help correct this issue. After updating, please advise how things are with your site. Thanks!
Hi @alexander
I have updated the Pro theme to version 5.1.4, but unfortunately, the problem persists. I have turned off caching and CDN completely to make sure everything is served by origin, but nothing changed.
The last version where everything was working fine was 5.0.8 and I have created one-page navigation following this guide: https://theme.co/docs/setup-one-page-navigation
You can check it out yourself, by visiting the site I created: https://thechameleongin.com
You can click on any button from the menu and you will see “the offset”/problem. If there is anything else I can help you with, please let me know.
BR!
Hey @BOT_Informatika,
I am still seeing this in your site:
You need to clear your plugin cache and regenerate the minified theme resources. If still the issue exists, we would love to check your site. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
Best Regards.
Hi @ruenel
Hmh, that preview you pasted is completely confusing to me. I’ve tried to check the site on multiple devices and on different networks and it displays just fine.
I have cleaned all the site cache and disabled minification, and the issue is still present. I’m sending you the info you requested in a secure note below.
Hello @BOT_Informatika,
I have logged in and temporarily deactivated your W3 Total Cache plugin. When I test your site, it is now displaying properly and the One Page Navigation is already working. Kindly check out the video screencast in the secure note below.
Kindly let us know how it goes.
Hello @ruenel
Thank you for your effort, but the video you’ve sent me depicts the problem I’m having. And yes, it still isn’t good. I’m sending you two pictures in the attachment which will depict the “false” and “expected” results.
So when you click, for instance, on “Nasa Prica” menu button, the following happens:
What I expect to happen is the following:
As you can see, there is still an “offset” present and when clicking on “Nasa Prica” menu entry (or any other), the page goes “too deep”. It doesn’t stop at the start of the section defined by ID element but goes “into the content” of the section.
W3TC is not a problem, nor do I suspect any other plugin. As I already mentioned, everything was running as expected till Pro version 5.0.8. After I updated to 5.1.X, the problems with one-page navigation started.
